Contact & Grievance Redressal

Use the Contact form for account, billing, privacy, copyright, or safety complaints. Keep your ticket reference to track replies. Never send payment credentials, passwords, or one-time codes.

Billing, cancellation, and refund support · Privacy, safety, and other grievances

1. Choose the relevant support category and describe the issue. For a grievance, begin the subject with “Grievance” and identify any affected account, content, or transaction.
2. Provide a contact email and only the details needed to investigate. For urgent safety concerns, also use the in-call reporting controls and leave the call.
3. Save your ticket reference and access token. Use Track Support Ticket on Contact to read replies and follow up on an unresolved complaint.

Support: support.shopease@gmail.com

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Response times depend on the request. Applicable statutory complaint deadlines take precedence. You retain the right to use available regulator, consumer, or judicial remedies.

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