Cookie Policy
Cookies and browser storage can keep you signed in, remember choices, and measure usage. Optional analytics is off until you allow it.
Necessary storage
Authentication/session tokens, account and feature state, theme and device preferences, chat visitor identifiers, and support-ticket access tokens support requested features and security. Referral codes may be kept for the current session when you use an invitation link or enter a code. Local-storage entries can persist until you sign out, clear them, or the feature removes them; session storage normally ends with the browser session. Blocking necessary storage can prevent sign-in and other features from working.
Your consent preference
The key strangerlive_privacy_choices_v1 stores your optional analytics choice, policy version, and timestamp for up to 180 days. It is used to remember your decision rather than to advertise to you. If storage is unavailable, optional analytics is not enabled.
Optional analytics
If you allow analytics, Google Analytics can set cookies such as _ga and _ga_<property> and process page and interaction information. This application requests a 180-day analytics-cookie lifetime and disables advertising personalization signals. Browser restrictions and provider behavior can affect actual expiry. Analytics events are not backfilled from activity before permission. Full query strings are omitted from page-view events to avoid sending reset tokens and form details.
External media and requested services
A YouTube player can contact Google/YouTube when loaded, including in privacy-enhanced mode. A local Load YouTube player choice is required each time you open the watch-party feature. Google sign-in and Cashfree checkout scripts load when you request their respective actions. Provider storage and information processing are governed by those services; read the Third-party services page.
Change or withdraw your choice
Use the Cookie settings button on any page to allow or reject optional analytics. Withdrawal stops application analytics events, removes accessible Google Analytics cookies, and reloads the page to unload the tag. It does not erase information already sent to a provider. You can also clear browser storage and revoke permissions in browser settings; third-party cookies that this site cannot access must be managed there.
Contact & Grievance Redressal
Use the Contact form for account, billing, privacy, copyright, or safety complaints. Keep your ticket reference to track replies. Never send payment credentials, passwords, or one-time codes.
Billing, cancellation, and refund support · Privacy, safety, and other grievances
- Choose the relevant support category and describe the issue. For a grievance, begin the subject with “Grievance” and identify any affected account, content, or transaction.
- Provide a contact email and only the details needed to investigate. For urgent safety concerns, also use the in-call reporting controls and leave the call.
- Save your ticket reference and access token. Use Track Support Ticket on Contact to read replies and follow up on an unresolved complaint.
Support: support.shopease@gmail.com
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response times depend on the request. Applicable statutory complaint deadlines take precedence. You retain the right to use available regulator, consumer, or judicial remedies.