Terms & Conditions
Read these Terms before creating an account, entering a call, or purchasing a feature. If you do not agree, do not use the service.
Purpose and eligibility
StrangerLive is a Real-time Social Networking, WebRTC Video Communication & Community Platform for meeting friends, language exchange, and virtual co-watching. Access is strictly limited to adults aged 18 and older. The age requirement is a safeguard for live interactions, not permission for adult entertainment. We have a zero-tolerance policy for nudity, sexual or adult content, harassment, exploitation, and illegal activities. Do not allow anyone under 18 to use your account. Age confirmation is a declaration and does not mean that every participant has been independently identity-verified.
Accounts and community rules
Provide accurate required account information and keep your credentials secure. Do not impersonate people, harass or threaten others, distribute sexual or exploitative material, promote illegal activity, send scams, expose another person’s information, or bypass restrictions. Do not use bots, bulk advertising, or automated abuse. Report rule violations and leave unwanted conversations.
Content, recordings, and copyright
You are responsible for content you upload, display, send, or share. Use only material you own or are authorized to use. Do not record calls without the informed consent of all participants, redistribute recordings without permission, unlawfully broadcast content, or infringe privacy or intellectual-property rights. Do not use automated bots, scrape users, send spam, or bypass access or safety controls. You retain ownership of your content and permit processing needed to deliver requested features. Report copyright concerns through Contact with the affected work, content location, your contact details, and the basis of your claim.
Moderation and service limitations
Automated AI content moderation, user reporting, and blocking tools help identify and respond to prohibited conduct. Automated detection can make mistakes or miss violations; it does not guarantee safe conversations. Leave and report unwanted interactions. Violations may lead to content removal, restrictions, suspension, or termination; contact support to request review. Matching preferences and video-quality entitlements depend on available participants, supported devices, network conditions, and plan limits. No particular person, match, or video resolution is guaranteed.
Plans, coins, and payments
Review the current checkout price, currency, duration, limits, and delivery terms before paying. Free access may have limits. Coins and VIP/Plus passes are virtual digital utility tokens or access entitlements used exclusively within StrangerLive for matching preferences, available video-quality features, virtual gifting, and other displayed platform perks. They have no cash surrender value and cannot be redeemed for fiat currency, withdrawn, sold, or transferred between accounts. They are not deposits, investments, cryptocurrency, or a payment instrument for external merchants. Virtual gifts purchase visual interactions and do not transfer a coin balance to recipients.
Cancellation and refunds
The current Plus passes are sold as time-limited one-time purchases unless a checkout explicitly describes a different billing arrangement. Check Billing for your purchase and expiry. Use the Refund Policy and Contact page for duplicate charges, failed delivery, or other refund requests. Statutory consumer rights take precedence; these Terms do not remove rights to remedies that cannot lawfully be excluded.
Privacy and optional services
The Privacy Policy explains account, communication, payment, and technical processing. Optional analytics requires a separate choice in Cookie settings. Google sign-in, payment checkout, and external video players involve third parties when you request them. A privacy notice acknowledgement is not blanket permission for unrelated processing or marketing.
Account closure
Use Profile > Account controls to deactivate or delete your account. Deactivation does not pause time-limited paid access. Contact billing support about unresolved purchases or legacy withdrawal requests before closure. Remaining in-app perks may be lost when an account is deleted, subject to applicable rights. Closure alone does not automatically issue a refund. Retained records are described in the Privacy Policy.
Applicable rights and disputes
You must follow laws applicable to your use, including privacy, recording, consumer-protection, and intellectual-property rules. Nothing here excludes non-waivable consumer rights or liability that cannot lawfully be excluded. Rules differ by location; this page does not represent that one set of terms satisfies every jurisdiction. Contact support first about a dispute without giving up any right to contact a regulator or seek another available remedy.
Virtual utility tokens and expiration
Coins and VIP/Plus passes are account-bound and non-transferable. Passes expire at the end of the duration displayed at purchase; inactivity or deactivation does not pause expiry. Coin balances currently have no scheduled time-based expiry. Spending coins consumes them; virtual gifting does not award coins or money to the recipient. Private sales and off-platform trading are prohibited. Purchase refunds under the Refund & Cancellation Policy are distinct from cash redemption of coin balances. Legacy withdrawal records remain available for support review and are not erased by this policy change. Existing statutory or contractual rights relating to earlier transactions are not extinguished; contact billing support for review.
Digital delivery
All digital coins, passes, and VIP entitlements are delivered electronically and credited automatically to your account after the payment provider confirms successful payment and our server verifies it. No physical goods or shipping are involved. Delivery is normally immediate after verification; pending payments, provider notifications, or technical interruptions can delay crediting. If payment succeeds but your balance does not update, check Billing and contact billing support with the order reference before paying again.
Governing law and jurisdiction
These Terms are governed by the laws of India. Disputes are subject to the jurisdiction of competent courts in India, subject to mandatory consumer protections and any non-waivable right to bring a claim before another competent court, tribunal, or regulator. Contact support to seek resolution without giving up those rights.
Contact & Grievance Redressal
Use the Contact form for account, billing, privacy, copyright, or safety complaints. Keep your ticket reference to track replies. Never send payment credentials, passwords, or one-time codes.
Billing, cancellation, and refund support · Privacy, safety, and other grievances
- Choose the relevant support category and describe the issue. For a grievance, begin the subject with “Grievance” and identify any affected account, content, or transaction.
- Provide a contact email and only the details needed to investigate. For urgent safety concerns, also use the in-call reporting controls and leave the call.
- Save your ticket reference and access token. Use Track Support Ticket on Contact to read replies and follow up on an unresolved complaint.
Support: support.shopease@gmail.com
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response times depend on the request. Applicable statutory complaint deadlines take precedence. You retain the right to use available regulator, consumer, or judicial remedies.