Refund & Cancellation Policy

What to check before buying

Review the product, price, currency, duration, feature limits, and expiry shown at checkout. Current Plus passes are one-time purchases unless the checkout explicitly states otherwise. A filter or priority feature does not guarantee an available match.

Duplicate charges and missing delivery

Contact support through the billing category if you were charged twice or paid without receiving the purchased item. Include the order/transaction reference, payment date, amount and currency, and what is missing. We will review the payment and delivery records to determine the appropriate correction or refund. Avoid paying again while a payment is pending.

Other requests and legal rights

You can request review of an accidental purchase, unusable feature, or other payment issue. Eligibility depends on the purchase, delivery and use, the facts of the request, and applicable consumer rights. This policy does not impose a blanket “no refunds” rule or exclude mandatory remedies. Where cancellation or withdrawal rights apply, those rights take precedence.

How approved refunds are handled

Approved refunds will be processed within 5 to 7 business days back to the original payment source (UPI / Card / NetBanking). This processing period starts when support approves the refund; bank or provider posting times may vary. Support will communicate approval and the refund reference through your ticket. Contact billing support if an approved refund has not appeared after that period. Refunded coins or entitlements are removed to prevent duplicate benefits; refunds cannot be redirected to another person or used as a cash withdrawal of earned or gifted coins.

Expiry, account closure, and disputes

A time-limited pass continues to expire if you stop using or deactivate your account. Account closure alone does not automatically initiate a refund. Contact support if you cannot access Billing. Nothing in this policy prevents using a payment-provider dispute process or a statutory remedy available to you.

Refund eligibility and request window

Request a refund within 7 calendar days of purchase for the unused purchased portion of a coin pack or an unused VIP/Plus pass. Eligibility is checked against payment and usage records. Coins spent on features or virtual gifts, consumed benefits, and free promotional rewards are not refundable under this voluntary policy, except where applicable law requires a remedy. Refunds of partially unused purchases are assessed against the unused purchased portion and the amount paid. Duplicate charges and paid orders that were not delivered should be reported as soon as discovered; the 7-day voluntary window does not exclude remedies for billing errors, non-delivery, or mandatory consumer rights.

Cancellation and refund request steps

1. Open Billing and identify the order, purchase date, amount, and currency. Current Plus/VIP passes are one-time, time-limited purchases and do not automatically renew; there is no recurring subscription to cancel for these passes.
2. Open Contact, choose the billing category, and enter ?Cancellation? or ?Refund request? in the subject. Include the order reference and reason, and explain whether any coins or benefits have been used. Do not include card details, UPI PINs, bank passwords, or one-time codes.
3. Submit the request and keep the ticket reference and access token. Use Track Support Ticket on Contact to read the decision or provide follow-up information. If Billing is unavailable, submit the payment reference directly through Contact.
4. Stopping use or deleting an account does not automatically issue a refund or pause a pass. If a future checkout explicitly offers recurring billing, follow its disclosed cancellation controls or contact billing support before the next charge. Statutory cancellation rights remain available.

Digital delivery

All digital coins, passes, and VIP entitlements are delivered electronically and credited automatically to your account after the payment provider confirms successful payment and our server verifies it. No physical goods or shipping are involved. Delivery is normally immediate after verification; pending payments, provider notifications, or technical interruptions can delay crediting. If payment succeeds but your balance does not update, check Billing and contact billing support with the order reference before paying again.