Privacy Policy
This policy explains the information StrangerLive processes, why it is used, and the choices available to you.
Service and age requirement
StrangerLive is a Real-time Social Networking, WebRTC Video Communication & Community Platform for meeting friends, language exchange, and virtual co-watching. Access is strictly limited to adults aged 18 and older. The age requirement is a safeguard for live interactions, not permission for adult entertainment. We have a zero-tolerance policy for nudity, sexual or adult content, harassment, exploitation, and illegal activities.
Account and profile information
We process the username, email address, hashed password, country, age confirmation, policy acceptance, and profile details you provide. Optional profile information can include an avatar, bio, gender, interests, and display name. Google sign-in provides an identity identifier and available name, email, and profile image; we do not receive your Google password. Profile details you share can be visible to other users.
Calls, messages, and social features
We process matching preferences, call participants and timing, presence, friends, blocks, favorites, ratings, notifications, and feature usage needed to provide the service. Direct messages and voice messages may be stored. Live calls use camera and microphone permissions and may travel directly between browsers or through configured relay/video providers. Direct connections can reveal network information to the other participant. Do not assume that all call paths provide end-to-end encryption against every service provider. Other people may record their screen or device.
Technical information and security
Servers and service providers can process IP addresses, browser/device information, connection logs, authentication events, and abuse reports for operation, troubleshooting, and security. Browser storage holds session tokens, preferences, a chat visitor identifier, and support-ticket access tokens. Automated safety tools may inspect video on your device; mistakes are possible. The application does not offer undisclosed administrator camera viewing. Reports and account records can be reviewed by authorized staff.
Optional captions
If you enable live subtitles, speech recognition may use a browser or operating-system speech service rather than staying entirely on your device. Transcripts can be sent to your call partner through the service. Availability and accuracy vary.
Payments, support, and historical records
We store purchase/order references, amounts, currencies, delivery status, coin transactions, and reconciliation records. The payment provider handles payment credentials within checkout; never send credentials to support. New cash withdrawals are disabled. Payout details from historical requests may remain for dispute handling, reconciliation, and applicable retention obligations. Support requests include your name, email, message, category, relevant transaction/device details, and replies.
Purposes and optional analytics
Information is used to provide requested accounts, calls, messages and purchases, respond to requests, prevent abuse, maintain security, and meet applicable obligations. Optional usage analytics runs only after you allow it in Cookie settings. This choice is separate from accepting the Terms or submitting a support form. We do not use the support acknowledgement as permission for marketing. Where a lawful basis is required, it depends on the activity: providing a requested service, applicable legal obligations, proportionate security interests, or consent for optional analytics.
Third-party services and international processing
Hosting and database services, email delivery, push delivery, Cashfree payment processing, Google sign-in, and configured video providers may receive information necessary for the feature you use. Video integrations in this application include WebRTC/STUN/TURN, LiveKit, Agora, Daily, and Zego; which provider handles a call depends on the deployment. Google Analytics receives optional usage information only when allowed. YouTube embeds load only after you choose to load a player. These services may process information outside your country under their own terms and privacy practices. See the Third-party services page for details.
Retention and account closure
Account and social information is retained while needed to provide your account and requested features. Profile > Account controls offers deactivation and deletion after a recent sign-in. Deactivation retains information and a later sign-in can reactivate the account. Deletion removes account/profile and associated social records from the active database; financial, support, security, abuse, and audit records may need to remain for reconciliation, disputes, and applicable obligations. Backups and copies held by recipients are not erased immediately by account deletion. Retention depends on record purpose and applicable requirements; contact support about particular retained records.
Your choices and requests
Edit your profile, revoke browser camera/microphone or notification permissions, close your account, and use Cookie settings to withdraw optional analytics permission. Contact support for access, correction, a copy, deletion, restriction, objection, or a privacy complaint, as available under applicable law. We may need to verify your identity before releasing or deleting records. You may also contact the relevant privacy regulator. Report suspected underage use through the safety tools or Contact page.
Security and changes
We use measures including password hashing, authentication, access controls, and rate limiting. No service is completely secure. Do not share passwords or sensitive information in calls. This notice will be updated when relevant practices change; a new optional-consent request may be needed for a different purpose. Use the Contact page for privacy questions.
Payment credential security
Payment card information, UPI PINs, and net-banking login credentials are entered in the payment provider?s checkout or banking flow; our checkout does not collect or store those credentials on StrangerLive servers. Never include them in support messages or profile fields. The current integration uses Cashfree, an RBI-authorized payment aggregator that describes its payment service as PCI-DSS Level 1 compliant. We retain transaction references, amounts, currencies, payment status, and fulfillment records for delivery, reconciliation, and disputes. A provider?s certification does not certify StrangerLive itself. Razorpay is not represented as an active provider unless its integration is enabled and approved.
Contact & Grievance Redressal
Use the Contact form for account, billing, privacy, copyright, or safety complaints. Keep your ticket reference to track replies. Never send payment credentials, passwords, or one-time codes.
Billing, cancellation, and refund support · Privacy, safety, and other grievances
- Choose the relevant support category and describe the issue. For a grievance, begin the subject with “Grievance” and identify any affected account, content, or transaction.
- Provide a contact email and only the details needed to investigate. For urgent safety concerns, also use the in-call reporting controls and leave the call.
- Save your ticket reference and access token. Use Track Support Ticket on Contact to read replies and follow up on an unresolved complaint.
Support: support.shopease@gmail.com
Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Response times depend on the request. Applicable statutory complaint deadlines take precedence. You retain the right to use available regulator, consumer, or judicial remedies.